Outer Island Excursions · Nationwide / location varies · posted today
This is a dynamic, hybrid position designed for someone who enjoys both the fast-paced energy of an office environment and the adventure of being out on the water. This unique position splits time between three core areas: on-boat operations, office administration, and marketing initiatives. On the water, crew members fulfill both deckhand and naturalist roles during powerboat whale-watching tours. As a naturalist, your goal is to educate guests about regional marine mammals, birds, and ecology. As a deckhand, you will assist with docking, vessel safety, fueling, and cleaning. In the office, you will help coordinate daily operations by handling guest services, managing reservations, answering phones, processing payments, and coordinating logistics. For the marketing component, you will help promote our tours, capture content, and assist with outreach to grow our brand presence. Responsibilities Boat Operations ~50% • Provide safe, educational whale-watching tours. • Educate guests about the marine ecosystem and natural history of the San Juan Islands. • Conduct guest safety orientations. • Assist with vessel docking, fueling, cleaning, and occasional maintenance. Office Administration ~40% • Answer phone calls and respond to guest inquiries. • Manage online transactions and reservations. • Process payments and book private charters. • Conduct guest check-ins. • Maintain effective communication between the office and onboard crew. Marketing ~10% • Assist with marketing tasks and social media content generation. • Participate in community outreach and promotional initiatives. Qualifications • Strong customer service, communication, and public speaking skills. • Self-motivated, enthusiastic, and dependable, with a strong work ethic. • Flexibility and openness to an often-unpredictable schedule. • Mandatory availability between June 20 – September 6. • Ability to work long hours in a physically demanding outdoor environment, especially June through August. • Experience operating or working aboard powerboats is strongly preferred but not required. • A bachelor's degree or higher in Ecology, Wildlife Biology, Environmental Science, or a related field is strongly encouraged, but not required. Required Certifications & Training Before Starting Work The following certifications and requirements must be completed before beginning employment at employee’s expense: • CPR Certification: Current CPR certification. • First Aid Certification: Current First Aid certification. • Valid Driver's License: Must have a current, valid driver's license. • Drug Testing: Must be enrolled in and provide proof of participation in a random drug testing program. APCA Certification: Completion of the American Professional Captains Association (APCA) certification requirements. • MAST Alcohol Server Permit • Food Worker Card We look forward to welcoming someone who is enthusiastic about marine wildlife, enjoys working with people, and is excited to be part of a team that spends its days both on the water and in the office!
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