Riverbanks Zoo and Garden · South Carolina · posted today
We are currently seeking an Environmental Services Manager to lead our Groundskeeping and Housekeeping teams while ensuring Riverbanks Zoo & Garden’s facilities and grounds are maintained at the highest standards of cleanliness and appearance. This position reports directly to the Vice President of Guest Services. Essential Functions: • Responsible for proactively managing all aspects of the Groundskeeping and Housekeeping teams, including hiring, scheduling, training, coaching or counseling, timecard management, quality assurance, and ordering supplies. • Ensures the Environmental Services team has the necessary training to successfully complete tasks and assignments. • Determines, prioritizes, and leads daily activities, meetings and work assignments for the team to ensure tasks are completed, goals are met, and supplies/equipment are kept adequately. • Meets with staff to coordinate department projects, train and coach team members, communicate changes in tasks, policies and/or procedures. • Ensures compliance, quality, and efficiency with established policies and full utilization of personnel, materials, and facilities. • Cultivates and maintains a positive working environment. Acts as a role model, mentor, and provides positive and effective leadership to all staff. • Effectively interacts and communicates with guests, senior staff, employees, volunteers, contracted vendors, and various groups. • Works with contracted vendors to ensure their duties are properly scheduled and performed to the agreed upon specifications. • Leads and supports department projects and goals while ensuring given deadlines and quality standards are achieved. • Following successful completion of required training and demonstration of readiness, serves as Operations Manager on Duty (OPs MOD) on designated days and after-hours events. Education and Experience: Associates degree with a minimum of two years supervisory experience; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Able to work a flexible schedule including morning or evening shifts, weekends and after-hours events. The ideal candidate will enjoy working within a collaborative environment and will work effectively as part of a team, providing leadership and direction to team members across different shifts. They will demonstrate strong verbal and written communication, planning, organizational skills, along with having a high standard of service. They will also have previous experience with common cleaning methods and equipment and have the ability to manage multiple projects simultaneously and efficiently. We’re not just looking for someone to fill a role. We’re looking for someone who wants to grow with us, be challenged, and take pride in the work they do. If you're passionate about guest services, eager to contribute, and excited about becoming part of a team that values creating connections and inspiring action to positively impact wildlife and wild places, we would love to hear from you!
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