New York Aquarium · New York · posted today
Department: Building & Grounds Title: Frontline Guest Experience Coordinator Location: New York Aquarium (Brooklyn) Employment Type: Temporary/Seasonal Status: Non-Exempt Grade Level: Hourly Pay Rate: $23/hour Reports To: Facilities Management/Building & Grounds Supervisor Schedule: Wednesday-Sunday, including Holidays Hours: 10am-6pm Position Summary: The Frontline Guest Experience Coordinator supports daily guest operations across the New York Aquarium by maintaining a strong on-floor presence in high-traffic public areas. This position helps ensure a safe, welcoming, and organized guest experience through active wayfinding, guest flow support, operational awareness, and communication with frontline teams. The ideal candidate is observant, approachable, calm under pressure, and comfortable working in a fast-paced public environment while remaining highly visible and engaged throughout the day. Key Responsibilities: • Maintain an active presence throughout public areas to support guest experience, wayfinding, and crowd flow. • Monitor congestion points, exhibit circulation, and operational conditions during peak attendance periods. • Support guest movement and line organization around major attractions and Aquatheater operations. • Identify and communicate guest-facing operational issues including cleanliness concerns, blocked pathways, signage issues, and presentation needs. • Coordinate with Building & Grounds, Security, Admissions, and seasonal staff to support smooth daily operations. • Assist during attendance surges, weather impacts, special events, and guest incidents as needed. • Provide frontline observations and operational feedback to management to support continuous improvement.
Apply on the employer's site →JobMoo watches every zoo, aquarium, wildlife, and marine source we know and emails you the roles that fit, once a day, with a real human keeping an eye on your search. Built by a dad and his daughter, and it worked: she landed the job.
Start your 7-day trial, $9/mo after