Pittsburgh Zoo And Aquarium · Pennsylvania · posted yesterday
Pittsburgh Zoo & Aquarium Position Description Position Title: Guest Ambassador (Penguins on Parade Host) Department: Guest Services Reports To: Guest Services Supervisor FLSA Status: Non-Exempt Purpose: As a member of the Guest Services Department, you will have the unique opportunity to have a meaningful impact on hundreds of thousands of lives. Our team works together to deliver an exceptional guest experience every day. We are seeking enthusiastic, outgoing individuals who are ready to create unforgettable memories for our visitors and champion our mission of conservation and education. Essential Job Functions: What Makes a Great Guest Ambassador • High Energy: An infectious enthusiasm for creating a welcoming, vibrant atmosphere. • Adaptability: A growth mindset and a willingness to learn new skills on the fly. • Inclusive Spirit: A friendly, empathetic attitude and the ability to connect with people from all walks of life. • Proactive Hospitality: A "guest-first" approach, ensuring every visitor feels seen, appreciated, and valued. • Grace Under Pressure: An empathetic demeanor to resolve challenges effectively when things don’t go exactly according to plan. Duties & Responsibilities • Zoo Representation: Represent the Pittsburgh Zoo & Aquarium with professionalism, fostering an open and inclusive atmosphere. • Wayfinding & Information: Act as a park expert by providing info on pricing, animal locations, and attractions, ensuring guests stay safe and informed. • Collaborative Teamwork: Actively support coworkers and coordinate across zoo departments to ensure seamless daily operations. • Conflict Resolution: Address guest concerns with tact, patience, and professional diplomacy. Requirements • Must be 18 years of age or older. • Dependability: Proven ability to maintain consistent attendance and stay flexible with scheduling. • Physical Stamina: Ability to work outdoors in all climates and weather conditions, maintaining stationary positions or moving frequently for long periods. • Accessibility: Must be able to complete job requirements with or without reasonable accommodation. Availability • Minimum Commitment: Saturday and Sunday from approximately 10:00 to 12:00; December 5th through February 28th. • Daily Shift: Approximately 2-4 hours. • Seasonal Nature: This is a seasonal position from December 5th to February 28th and is dependent on weather. • Performs other related duties as required.
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