North Carolina Aquarium on Roanoke Island · North Carolina · posted today
Agency: North Carolina Department of Natural and Cultural Resources Position Number: 60034869 Grade: NC12 Description of Work The North Carolina Aquariums on Roanoke Island is seeking a dynamic,efficient, and enthusiastic individual to join our team as a Visitor and Member Services Coordinator. This position reports to the Aquarium Director, is a key member of the Aquarium’s Leadership Team, and has broad responsibilities for the Aquarium’s guest services, security and safety, and membership efforts. The Coordinator must have demonstrated strong leadership skills, effective supervision/management abilities, and familiarity in admission processes with emphasis in communications, organization, attention to detail, time management, and ability to work seamlessly across departments. This position must be comfortable in organizing, leading, recruiting, hiring, training, and managing guest liaison, admissions managers, cashiers, and security - all focused on providing an excellent level of customer service while supporting the Aquarium's mission. The position must be able to follow, enforce, and at times develop policies to include, visitor or member dispute resolution, staff relations, emergency first aid and safety, and other sensitive communication challenges – such as selling memberships, promoting educational programs, coaching, and monitoring employees. The Coordinator must be able to seamlessly navigate working with the Leadership Team, the Aquarium, the North Carolina Aquarium Society and DNCR, as necessary, for maintaining excellence in cash handling, PCI compliance, customer care and customer service. Key Responsibilities: • Supervising a full-time guest liaison, one or more full-time admissionmanagers/cashiers, one or more full time security staff and part-time cashiers and security staff • Ensuring that Aquarium visitors and members receive the best possible customer service and visitor experience • Overseeing Payment Card Industry (PCI) compliance and training • Coordinating administrative tasks, reports, and cash management of Visitor Services (Membership sales, Special Events and Special Activities sales) • Providing customer service training for all Aquarium staff and volunteers • Developing and coordinating visitor survey and evaluation programs • Processing visitor requests for information • Overseeing all or part of school and group check-in/orientation • Coordinating, with the Education department, all or part of education program and fieldtrip check- in • Overseeing building security and visitor safety efforts • Managing lost and found • Serving as liaison to the North Carolina Aquarium Society to bolster the Society’s presence through oversight of membership sales, programs, donations, and activities • Providing flexibility and efficiency through personnel support to the Admissions and Office staffs • Maintaining and adhering to an annual departmental budget • Excelling in effective, friendly, and professional personal communications About Us The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program. These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team.
Apply on the employer's site →JobMoo watches every zoo, aquarium, wildlife, and marine source we know and emails you the roles that fit, once a day, with a real human keeping an eye on your search. Built by a dad and his daughter, and it worked: she landed the job.
Start your 7-day trial, $9/mo after