SeaWorld · Texas · posted today
At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team! What you get to do: As a Resident Camp & Group Camp Supervisor, you will play a key role in creating safe, engaging, and memorable camp experiences for participants of all ages. This year-round leadership position is responsible for the planning, development, promotion, and operation of SeaWorld's Group Camp programs throughout the year, as well as the supervision and management of Resident Camp programs during the summer. During the summer Resident Camp season, you will reside on-site to provide leadership, supervision, and operational support for overnight camp programs, counselors, and campers. The ideal candidate is an enthusiastic, organized, and adaptable leader who enjoys mentoring employees, developing educational experiences, and creating a positive camp community. Additionally, you will: • Oversee the year-round planning, preparation, implementation, and evaluation of Group Camp programs and summer Resident Camp offerings. • Develop and maintain camp schedules, educational curriculum, activities, and special programming that provide engaging, age-appropriate experiences for campers. • Coordinate Group Camp reservations, program logistics, staffing, and communication with group organizers to ensure successful camp experiences. • Assist with recruiting, interviewing, hiring, onboarding, and training seasonal camp counselors and other assigned camp employees. • Supervise, coach, and evaluate camp counselors, providing ongoing feedback, professional development, and performance documentation as appropriate. • Reside on-site during the summer Resident Camp season to provide supervision, leadership, and operational support for overnight camp activities, counselors, and campers. • Oversee Resident Camp dormitory operations, including camper supervision, evening activities, overnight procedures, staff assignments, and adherence to established safety and security protocols. • Coordinate daily camp operations, including camper group assignments, staffing, educational activities, animal experiences, park attractions, meals, evening programming, and camper transitions. • Establish and maintain a safe, welcoming, and inclusive camp environment by ensuring compliance with established supervision standards, safety procedures, and departmental policies. • Maintain appropriate camper-to-counselor ratios and ensure consistent camper accountability, including attendance, check-in and check-out procedures, and authorized camper release. • Serve as a primary point of contact for parents, guardians, and group organizers, addressing questions, behavioral concerns, injuries, and other program-related matters professionally and promptly. • Support counselors in managing camper behavior through positive guidance, conflict resolution, and age-appropriate behavior management techniques. • Respond appropriately to camper illnesses, injuries, emergencies, and unexpected operational challenges while following established reporting and communication procedures. • Maintain year-round compliance with applicable American Camp Association (ACA) accreditation standards, ensuring camp policies, procedures, staff training, supervision practices, and program operations consistently meet established requirements. • Maintain and regularly review ACA accreditation documentation, identify and address compliance gaps, implement necessary improvements, and assist with preparations for accreditation visits and ongoing reviews. • Coordinate with Animal Care, Park Operations, Culinary, Security, and other departments to plan and facilitate camp activities and experiences. • Manage camp supplies, equipment, instructional materials, dormitory facilities, and program spaces to ensure operational readiness and responsible use of resources. • Prepare staff schedules, monitor labor utilization, and assist with managing program expenses within established budgets. • Maintain accurate camp records, including attendance, incident reports, camper information, training documentation, and program evaluations. • Develop creative ideas and promotional initiatives to increase Group Camp and Resident Camp awareness, enrollment, and returning camper participation. • Serve as a liaison with the Marketing Department to coordinate promotional campaigns, social media content, photography opportunities, and other marketing materials. • Assist with developing program descriptions, website content, promotional messaging, and communications to prospective and returning camp families and group organizers. • Identify opportunities for community outreach, partnerships, and special events that promote Group Camp and Resident Camp programs and attract new audiences. • Monitor enrollment trends, camper and parent feedback, group organizer feedback, and program performance to identify opportunities for growth and improvement. • Assist with developing new camp activities, special events, and program enhancements that support continued growth and participation. • Support other Education Department programs and operational responsibilities as needed throughout the year. • Perform other duties as assigned. What it takes to succeed: • Must be at least 19 years old. • Previous experience working with children and teenagers in a camp, educational, recreational, or youth program setting required. • Previous leadership or supervisory experience preferred. • Previous experience in a residential or overnight camp environment strongly preferred. • Previous experience within the SeaWorld Education Department or a similar zoological or educational environment preferred. • Experience developing educational activities, camp programming, or youth-focused curriculum preferred. • Familiarity with American Camp Association (ACA) accreditation standards or experience working in an accredited camp environment preferred. • Strong leadership skills with the ability to train, motivate, coach, and support seasonal employees. • Excellent verbal and written communication skills, including the ability to communicate professionally with parents, campers, group organizers, employees, and leadership. • Strong organizational, planning, and time-management skills, with the ability to manage multiple projects and operational responsibilities. • Ability to exercise sound judgment, resolve conflicts, and respond calmly and effectively to unexpected situations, including overnight emergencies. • Understanding of age-appropriate activities, positive behavior management, and effective supervision practices for children and teenagers. • Creativity and initiative in developing engaging programs, promotional ideas, and opportunities for program growth. • Ability to work independently, demonstrate initiative, and take ownership of assigned programs. • Ability to adapt to changing operational needs while maintaining a positive and professional attitude. • Commitment to exceptional guest service, camper safety, and creating a welcoming and inclusive camp environment. • Ability to successfully complete required First Aid, CPR, and other applicable camp safety training and certifications. What else is important: • Must be willing and able to reside in designated on-site accommodations for the duration of the summer Resident Camp season, as required by the position. • Must be willing to work a flexible schedule, including early mornings, weekdays, weekends, evenings, overnights, and holidays as operational needs require. • Must be able to stand, walk, and work for prolonged periods, including outdoors in varying and extreme weather conditions. • Must be comfortable working directly with children and teenagers of varying ages and abilities. • Must consistently demonstrate safe work practices and ensure compliance with established safety procedures. • Must be willing to comply with and enforce all SEA grooming guidelines and employment standards. • Must be able to successfully complete all legal, company, and departmental training requirements, including required tests and certifications within established timelines. • Must be able to maintain a professional, positive, and supportive demeanor while working in a fast-paced, high-energy camp environment. The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: • FREE park admission • Discounts on park admission tickets and passes for family and friends • Park discounts on food, merchandise, etc. • Scholarship opportunities • Exclusive employee events and giveaways EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
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