Duke Lemur Center · North Carolina · posted today
As the Education Program Manager, you will lead the day-to-day operations of the Duke Lemur Center Tour Program while driving innovation, educational excellence, and exceptional visitor experiences. This position supports all three pillars of the Duke Lemur Center's mission through strategic leadership, community engagement, and educational program development. What You'll Do Educational Program Leadership • Develop engaging, educational, and mission-driven public programs that inspire guests and support the Duke Lemur Center's conservation, research, and education goals. • Ensure all educational offerings maintain consistent branding, messaging, and high-quality visitor experiences. • Implement strategic initiatives that elevate educational programming and strengthen the Center's reputation as a national and international leader in environmental education. • Continuously assess and enhance program effectiveness through visitor feedback, surveys, and data-driven improvements. Volunteer and Tour Program Management • Recruit, train, and support a diverse and inclusive team of volunteer tour guides capable of serving approximately 30,000 annual visitors. • Design and deliver ongoing training programs that ensure accurate and engaging interpretation of Duke Lemur Center programs, research, and conservation efforts. • Establish performance evaluation processes that provide tour guides with timely, constructive feedback and professional development opportunities. • Maintain high standards of customer service and visitor engagement throughout all tour experiences. Partnership Development and Collaboration • Build and strengthen educational partnerships across Duke University and within the broader community. • Collaborate with faculty, researchers, and academic departments to create educational opportunities for undergraduate and graduate students. • Partner with the Research Manager to ensure educational content accurately reflects the breadth and impact of Duke Lemur Center research initiatives. • Foster collaborative relationships that expand the reach and impact of educational programming. Visitor Experience Excellence • Monitor guest satisfaction and visitor feedback to identify opportunities for continuous improvement. • Implement enhancements that support exceptional customer service and memorable educational experiences. • Serve as a steward of the Duke Lemur Center brand by ensuring educational content remains accurate, engaging, and mission-aligned.
Apply on the employer's site →JobMoo watches every zoo, aquarium, wildlife, and marine source we know and emails you the roles that fit, once a day, with a real human keeping an eye on your search. Built by a dad and his daughter, and it worked: she landed the job.
Start your 7-day trial, $9/mo after