Roosevelt Park Zoo · North Dakota · posted today
GENERAL PURPOSE: Performs a variety of clerical functions and provides administrative support to the Zoo Director and Administrative Staff. This position reports to the Public Programs Manager. PRIMARY DUTIES AND RESPONSIBILITIES: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. • Answers and directs incoming calls to appropriate individuals; takes messages as required. • Responds to inquiries and provides assistance to customers and the general public. • Assists walk in and online facility and auditorium rentals. • Answer customer questions regarding Roosevelt Park Zoo. • Answer phones and direct traffic on weekends. • Take daily ticket sales, stroller/wagon rental, and sell membership passes for GMZS. • Operate and balance cash register. • Cleaning and maintaining strollers, admissions counter, Visitor Center entry and bathrooms. • Stocking and organization of gift shop area. • Track daily traffic and create accurate attendance records. • Provide assistance in other areas of the Zoo as required. • Assist Minot Park District Marketing Director with obtaining photos and assist in planning, creating, and manage engaging content for all zoo social media platforms. • Assist Minot Park District Marketing Director with ensuring that the Zoo’s website is up to date. • Serve as Manager on Duty (MOD), providing operational oversight and staff leadership during assigned shifts. • Supervise and support volunteers and part-time staff as assigned. • Collaborate with other managers to ensure a seamless visitor experience and uphold zoo standards. • Work evenings, weekends, and holidays as required for zoo events and coverage. • Performs other duties as assigned or required. MINIMUM QUALIFICATIONS: Education and Experience: High School Diploma or equivalent, AND three years administrative experience; OR an equivalent combination of education and experience. Required Licenses or Certifications: • Must possess a valid North Dakota Driver’s License. Required Knowledge of: • General office practices and equipment. • General knowledge or willingness to learn recreation software. • Standard computer software applications. • Basic accounting and bookkeeping principles. • Processes for maintaining websites. • Customer service standards and protocol. • Knowledge of or is willing to learn Meta Business Suite Required Skill in: • Coordinating and performing a variety of administrative functions. • Preparing correspondence, notices, brochures, advertisements, summaries, and reports. • Maintaining departmental files, records, supply inventories, and office equipment. • Answering incoming calls and providing customer service to the public. Work Environment: • Work is performed in a standard office environment. • Must be able to lift 25lbs.
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