Zoo Atlanta · Georgia · posted 11 days ago
Job Purpose: To provide friendly, informative customer service to Zoo Atlanta’s Members and guests who are interested in purchasing or inquiring about Membership. This position is sales-driven with a proficiency in computers. Essential Duties and Responsibilities: • Assist Member Services walk-in, phone-in and on-site customers with questions and purchases • Clearly and creatively communicate Membership levels, values and benefits • Complete purchases and handle cash, credit and check purchases securely and accurately • Meet and/or exceed individual as well as team sales goals each month as set by management team • Create, maintain, and edit Member records in Raiser’s Edge Database • Research and resolve Member issues • Respond to Membership emails • Place outbound calls to Members and animal sponsorship donors • Assist with Member events as needed • Assist with fulfillment duties as needed • Process card and ticket reprints Handle AZA reciprocal list program • Explain policies and procedures in detail as they relate to Membership products • Complete a variety of forms correctly and with an emphasis on detail • Perform other data entry and Member Services assistance as needed • Must be willing to work holidays, weekends and Zoo Atlanta events as needed • Maintain positive working relationships and communication within the Membership team environment as well as with all other Zoo Atlanta staff • Attend mandatory training provided by Membership department; responsible for taking notes and implementing training information into an effective selling tactic • Must be willing to support Zoo Atlanta’s Vision, Mission and Values statement. • Any other miscellaneous projects/assignment assigned by Zoo Atlanta’s Membership/Marketing Management Team. Qualifications: • Must have at least 1 – 2 years experience in customer service and sales • Must be able to handle cash and credit card purchases accurately and keep customer information secure in a fast-paced environment • Must be able to communicate with a variety of visitors of diverse backgrounds • Must have a friendly demeanor and be approachable • Must be able to multi-task and pay close attention to details • Must possess excellent telephone etiquette and problem-solving skills • Previous data entry experience required • Computer literacy required, including proficiency in Microsoft Office applications, with particular strength in Word and Excel. Experience working with databases desired. • Excellent communication skills, both verbal and written, with the ability to interact with Zoo guests • Focus on strong customer service and quality orientation • Must be comfortable working in a fast-paced work environment • Zoo Atlanta is open to the public 363 days out of the year; therefore, all positions at Zoo Atlanta may require employees to work some weekends, holidays and evenings. Physical Demands: • Ability to stand, sit and walk for up to 8 hours at a time Work Environment: • Most work will be indoors; must also have ability to work outdoors in all kinds of weather • Ability to work in crowds and in a fast-paced environment MISC: • This job description is not intended to be all-inclusive. • Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. • The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment. • Zoo Atlanta is an Equal Opportunity Employer and provides a Smoke-free and Drug-free Work Environment. Salary • 15.24/hr
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